Shipping Information

Orders go out with established carriers. At checkout you can pick standard or faster service, and the price is worked out live from the destination, the parcel weight, and the speed you choose.

A handful of remote or hard-to-serve addresses may carry an extra fee, which is always shown before you finish checking out.

• In-stock items that are not preorders usually ship within 1 business day
• When volume is high or something unexpected comes up, that can extend to 7 business days
• If a real delay hits, we email you

Preorders ship once the stock lands. The estimate shown at checkout can shift if timelines move.

Your shipping cost is calculated automatically at checkout from your address and the service you select, and every option and price is visible before you pay.

If you ask for a replacement that falls outside warranty cover, the shipping on it is yours to pay.

As soon as your order ships, a tracking number lands in your inbox so you can follow it.

If nothing shows up within a sensible window after ordering, get in touch and we will chase it.

Timelines depend on where it is going and the service picked.

• North America: roughly 9 to 12 business days on standard
• Everywhere else: roughly 9 to 20 business days

Faster options may appear at checkout. These are estimates, not promises, and can be affected by carriers, customs, weather, and other things we cannot control.

International parcels can attract duties, taxes, and import fees. Those are yours to pay and are not collected at checkout.

Check your own country's import rules before ordering. We are not responsible for customs-side delays, charges, or refusals.

If a parcel is refused over unpaid customs charges and sent back, we may deduct the outbound shipping, the return shipping, and a 15% handling and restocking fee from any refund you qualify for.

We carry responsibility for the parcel up to the point it reaches and clears customs in the destination country. After clearance, responsibility passes to you.

If something goes sideways at customs or with the local carrier, we will help where we can, but we cannot take on liability for delays, extra fees, or outcomes beyond our reach.

Every item ships with a tamper-evident warranty seal.

If it arrives damaged and that seal is still intact, contact us right away with photos of the item, the packaging, and the shipping label. Valid claims can be replaced under our warranty and return terms.

Once the seal is removed or tampered with, the warranty no longer applies.

Confirmations, shipping notices, and tracking all come by email. Keep an eye on your inbox and your spam folder.

We are not responsible for messages missed because of email filters or a wrong address.

If an order looks delayed, undelivered, or the tracking stalls, tell us promptly and we will work the carrier to sort it.

All shipping claims need to reach us within 30 days of delivery. Claims sent after that, or without enough documentation, may be declined.

We may update this policy whenever needed. Any change is reflected in the "Last updated" date shown above.